Frequently Asked Questions
What is the difference between an active and passive contact microphone?
Passive contact microphones lack an internal preamplifier. Due to the inherent characteristics of contact transducers, this limits their ability to capture low and mid frequencies with the same accuracy as higher frequencies.
Active contact microphones address this limitation by integrating a dedicated impedance-matching circuit, optimized for modern field recorders, audio interfaces, and mixing desks.
Do I need phantom power (48v) to use the Su-1 contact microphone?
Yes. This is needed to power the electronics inside the microphone.
Is the Su-1 microphone waterproof?
The Su-1 contact microphone is not waterproof.
There are thin openings in the microphone which can allow for water to enter and damage the electronics, therefore it is recommended to take appropriate precautions when using the microphone near water sources.
How do I use the Su-1 contact microphone?
Simple!
First, make sure your audio interface/field recording device/mixer has a phantom power supply option (also known as +48v). This function must be enabled for the microphone to work properly.
Second, make sure your gain knob is set at a soft level, and then plug the XLR cable from the microphone into your recording device, and again make sure phantom power is on.
Then you can place the microphone wherever you want to record! You can use the provided suction cup or magnet to help attach it to various surfaces.
Is there a warranty on our products?
A warranty is offered during a 12 month period, which starts from the day you receive your order.
This warranty includes any malfunctions or broken parts that do not arise due to careless usage.
The terms are as follows:
-If there's something wrong with your purchased product, send an email to warehouse@surelisaudio.com including your order number, and pictures/video and explanation of the issue.
-If the product has a defect which wasn't caused by improper usage, you'll receive a shipping label so you can return it to us for free. After receiving your product, we'll send a replacement free of charge, with a new 12 month warranty.
-If the product broke due to improper use (such as water damage or physical damage, being exposed to extreme heat, etc.), then you are not eligible for the warranty.
Can I return the product I purchased?
There's a 30-day free return period from the day you receive a product purchased from out store, no questions asked.
If you wish to return a product you bought from our online store, send an e-mail to warehouse@surelisaudio.com stating your order number, and you will receive a free shipping label to return it.
Once the product is received in good condition, the refund will be issued.
When will my order be shipped?
All orders are shipped within 72 hours after being placed, as long as it's not a pre-order.
What countries do you offer shipping to?
Shipping is possible to the following locations: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.